Legal
Data Deletion
Last updated: 4 October 2026
This page explains how to delete your Madefolio account and the personal data associated with it, and what happens to your data once you do. Deletion requests are processed in accordance with applicable data-protection law, including UK GDPR.
How to request deletion
You can delete your account yourself from inside Madefolio, or ask us to do it for you:
Option 1 — Delete from your account settings
The fastest way is to do it yourself:
- Sign in to your Madefolio account.
- Go to Settings and find the account section.
- Choose the option to delete your account and confirm.
If a delete option is not visible in Settings, use Option 2 below.
Option 2 — Contact us
Email us and we will handle the deletion for you:
Please send the request from the email address on your Madefolio account so we can verify it is really you. If you no longer have access to that address, include your business name and any detail that helps us identify the account, and we will verify your identity another way.
We acknowledge every request and complete the deletion within 30 days, in line with applicable data-protection law.
What gets deleted
- Your account, sign-in details and profile.
- Your projects, including all uploaded photos.
- Customer details you added, and your review and enquiry records.
- Generated marketing content.
- Connected social media accounts and their stored access tokens (you can also remove these at any time, without deleting your account, from Settings → Connections).
- Your public portfolio page, which is taken offline immediately.
What we keep, and why
In limited cases we must retain some data for longer, because the law requires it:
- Records we must keep for accounting, tax or legal reasons.
- Minimal fraud- and abuse-prevention records, kept in a form that cannot be used to restore your account.
Anything we keep is reduced to the minimum, kept only as long as necessary, and never used for any other purpose.
Reviews left by your customers
Reviews that appear on your portfolio are the words of your customers. When your account is deleted, your portfolio goes offline and the reviews stop being displayed. If a customer wants their review removed entirely, they can ask us directly using the contact details above.
If you sent an enquiry to a business
If you are not a Madefolio subscriber but you sent an enquiry through a portfolio page, that business holds your enquiry. To have it deleted, contact the business directly. You can also ask us to remove the enquiry record from our systems using the contact details above.
Other rights
Deletion is one of several rights you have over your data. You can also ask for a copy, corrections, or restrictions on processing — see our Privacy Policy for the full list. If you are unhappy with how we handle a request, you can complain to the Information Commissioner's Office at ico.org.uk.